Help and Support

How can we help?

Customer Support

Mob	+971 50 850 1162
Whatsapp	+971 50 850 1162
Email	info@jomlahbazar.com

Sales Support

Mob	+97 154 527 7180
Whatsapp	+97 154 527 7180
Email	sales@jomlahbazar.com

Introduction

1. How can I contact the Customer Help Centre?

If you have any inquiries, you can contact us via email at info@jomlahbazar.com or by calling our Customer Care through one of our provided contact details or live chat.
If your inquiry is legal-related, you can contact us via email at legal@jomlahbazar.com

2. What is JomlahBazar?

JomlahBazar is an E-Marketplace platform for wholesale Sellers and Buyers. It is a platform where regional and global brands and companies connect to the right consumers.

3. What services does JomlahBazar offer?

Our services to you include providing:
(a) a Platform where You can buy wholesale products;
(b) an Account where You can display and modify Your personal or company information; and
(c) Payment gateway and shipping and delivery services as provided by Our Third-Party Service Providers.

4. How can I start selling on JomlahBazar?

Steps:
1. Register an account as a Seller by emailing us at sales@jomlahbazar.com. As part of our onboarding process, the following documents will be required from you:
(a) Trade license;
(b) any document proving the purchase of products, such as invoices, distribution authorization letter, permit or certificate from the manufacturer;
(c) Emirates ID or Passport Copy of Owner, manager, or individual registering on your company's behalf;
(d) VAT registration certificate; and
(e) bank details in a signed and stamped company letterhead such as:

Company's legal name;
Bank account number;
IBAN;
Swift code; and
Bank branch.

2. Once you have submitted the necessary documents, you must upload your price listings, product images, descriptions, and any other necessary information in relation to your company and products.

5. Why should I create an account?

To make use of JomlahBazar’s platforms and its features, creating an account would be necessary. It is the only way you can start selling within our Platforms.

6. What product categories are on JomlahBazar?

Currently, we have groceries, perfumes, beauty and makeup, and personal care. We are certainly looking into expanding our product categories to cater to all your product needs.

7. What are my responsibilities as a Seller?

To know your responsibilities as a Seller, please read the Terms and Conditions or your Seller’s Agreement.

Managing Your Account

1. How can I change my account details?

If you want to change your account details, such as your username, email address, contact number, or password, you can log onto your account and select "Personal Account," where you can edit your details.

2. How can I change my e-mail preferences?

If you want to receive any promotional emails or notifications from JomlahBazar, you can log onto your account, go to the "Personal Account" section, and to the email alerts and messages section.
If you do not want to receive any promotional emails or notifications from us, you can click the "unsubscribe" button located under our emails or manually turn off JomlahBazar notifications in your account or phone settings.

3. What do I do if my account has been hacked?

If your account has been compromised, contact us via e-mail at info@jomlahbazar.com or call our Customer Care through one of our provided contact numbers or live chat.

4. How do I report any issues or Intellectual Property infringement?

If you have any issues or matters relating to intellectual property infringement, contact us via e-mail at legal@jomlahbazar.com or call our Customer Care through one of our provided contact numbers or live chat.

5. How is my information protected?

To know more about how we handle your data and ensure its privacy and protection, read our Privacy Policy.

6. I want to delete my account.

If you want to deactivate your account, you will have to send an email to legal@jomlahbazar.com with a thirty (30) day notice before your account is deactivated.
Note that once you deactivate your account, you will lose access to the following:
• Your JomlahBazar account, including all your posts, comments, communications within our website, and your account history (i.e. order history).
If you want to use JomlahBazar's services again, you will have to create a new account.

Verification

1. What is a Verification Badge? And How Do I Get Verified?

A Verification Badge signifies that a Seller has submitted the following documents to prove that they are a valid operating company:

Valid trade license
Bank details and statements
VAT registration certificate

Selling on JomlahBazar

1. How do I manage inventory?

For adding or listing products, sellers may do it in three ways:
a. Adding products from scratch
Go to “Add Product” and manually fill out the fields needed per product.
b. Choosing products from the JomlahBazar listed products
Sellers may select products from the existing list of products on the website. In this way, other product details are already populated, and sellers only have to add the quantity and price in the inventory that they have.
c. Bulk Upload
Go to “Bulk Upload” and follow the instructions. Download the excel template, fill it out and send to info@pomechain.com.

2. How do I receive orders?

You will be notified via email for every order that your store received. You can also check your “My Orders” tab. Once you receive an order, you may either accept, reject, or modify the order.
If you accept an order, both the seller and the buyer will receive a confirmation email for the order. If you reject an order, the order will be cancelled, and the buyer will be refunded if necessary.
If you modify the order, the buyer will receive an email giving them a choice to accept or reject the modification. If the buyer accepts the modification, both the buyer and the seller shall receive a confirmation email. If the buyer rejects the modification, the order will be cancelled, and the buyer will be refunded if necessary.

3. When will I receive my payment?

As per the Seller’s Agreement, JomlahBazar’s settlement period is twenty-two (22) days.

4. How will my orders be delivered by JomlahBazar?

In the email notification of the order made by one of your buyers that you will receive, you must confirm if the stock is ready and if you are ready to ship. The shipping options are either:
1.) You deliver the package yourself; or
2.) You schedule for pick-up (JomlahBazar’s Delivery Service) *
You may either handle the delivery yourself or have our partner shipping company pick up the package from your registered pick-up location and deliver the same to the buyer.
* NOTE: If both buyers and sellers are located inside the UAE, sellers may choose to handle the delivery themselves or use JomlahBazar’s Delivery Service. If either the buyer or seller is located outside of the UAE, all deliveries will depend on the agreement between the buyer and the seller.
For more information on our shipping and delivery, please read the Seller’s Guide to Shipping and Delivery.

5. Do I provide invoice?

Yes. As per your Seller’s Agreement, sellers must provide tax invoices to buyers upon request.

6. What if I handle my own delivery?

If the seller handles his own delivery, all sellers are responsible of updating JomlahBazar through our system whether the package has already been delivered.
Additionally, for Cash-on-Delivery (COD) orders, sellers must also remit buyers’ payments of JomlahBazar fees to us which we will claim upon invoicing our commission from the seller.
NOTE: If seller fails to update JomlahBazar with COD and COP orders, both buyer and seller will be notified.

7. How can I track an order?

7. How long does it take to have my order delivered?

For JomlahBazar deliveries, the estimated delivery time for your package will be one to three (1 – 3) days. For deliveries handled specifically by Sellers, estimated delivery time cannot be guaranteed as it will depend on the Seller, and their performance can vary.

8. Does JomlahBazar deliver outside UAE?

Currently, JomlahBazar's Delivery Service is only available within the UAE. International shipping and delivery will solely depend on the buyer and seller's agreement.

9. How long does it take to have my order delivered?

For JomlahBazar deliveries, the estimated delivery time for your package will be one to three (1 – 3) days. For deliveries handled specifically by sellers, estimated delivery time cannot be guaranteed as it will depend on the seller, and their performance can vary.

10. There are delays with my delivery.

11. My order got cancelled. Why?

Packages may sometimes be returned to us for the following reasons:

Wrong or incomplete address: if the address is not accurate or updated.
Failed delivery attempts: if you could not accept the delivery for all attempts.
Refused by recipient: if you reject the package.

Returns and Refunds

1. Can Buyers return their purchase?

Yes. Products can be returned within seven (7) days from when you received the order, provided they satisfy the eligibility requirements within our Return and Refund Policy, and the Seller approves. To know more, please visit our Return and Refund Policy and the Seller’s Guide to Returns and Refunds, Repairs, and Cancellations.
NOTE: JomlahBazar's Return and Refund Policy only applies if both the buyer and seller are located inside the UAE. Return and refunds will be subject to the buyer and seller's contractual terms and agreement if either the buyer or the seller is located outside the UAE.

2. How can Buyers initiate a return?

Returns can be initiated by initiating a request through the buyer’s account, or contacting Customer Care through one of our provided contact details or live chat. Once the return is received, refunds will be processed within seven to fourteen (7 - 14) business days.

3. What can Buyers return?

As per JomlahBazar's Return and Refund Policy, Buyers can only return their purchase if the item:

is new and unused;
is in their original untouched packaging;
includes all tag or factory seals (if any);
has not been resized, damaged, or altered by the Buyer;
is returned with all original documentation (if any) (e.g., certificate of authenticity); and
does not belong to the listed non-refundable products and categories within our Return and Refund Policy.

4. How will the refund be processed?

If a purchase is damaged, defective, or if the Buyer received the wrong product or a product different to its description or image, JomlahBazar will offer a refund of the total product amount, excluding shipping. If Buyer cancelled their order before shipping, they will be refunded immediately.
Once the return is received, refunds will be processed within seven to fourteen (7 - 14) business days.
NOTE: Refunds will be automatically processed and will be put into the buyer’s JB Wallet as credit.

5. Does JomlahBazar provide replacements, exchanges, and repairs?

Buyers can also request for repairs and replacements through their Account or by contacting our Customer Care. Note that repairs and replacements may depend on the product category and the availability of a warranty.

COVID-19

1. Is JomlahBazar accepting orders?

Yes. We ensure you that deliveries are conducted in the safest manner by maintaining social distancing.

2. Is JomlahBazar enforcing any protocols relating to COVID-19?

We assure you that all our affiliates follow the necessary protocols, regulations, and guidelines when shipping, delivering, or dealing with your packages since we highly prioritize the health and safety of our customers and our affiliates. We thank you for your coordination!

Introduction

1. How can I contact the Customer Help Centre?

If you have any inquiries, you can contact us via email at info@jomlahbazar.com or by calling our Customer Care through one of our provided contact details or live chat. If your inquiry is legal-related, you can contact us via email at legal@jomlahbazar.com

2. What is JomlahBazar?

JomlahBazar is an E-Marketplace platform for wholesale sellers and buyers. It is a platform where regional and global brands and companies connect to the right consumers.

3. What services does JomlahBazar offer?

4. How can I start buying on JomlahBazar?

Steps:
1. Register an account as a Buyer by entering your name, email address, and mobile number.
2. Enter the correct One-Time Password (OTP) sent to your mobile number.
3. Check your email to verify your account.
4. Once you have registered an account and uploaded necessary documents, you can start browsing our platform for any wholesale products you may be interested in.
5. After adding your selected products to your cart, you will be directed to the checkout page, where you can choose your preferred shipment and payment method.
6. Once you have entered your bank details and proceeded with the purchase, you should receive a confirmation email after the Seller has accepted your order.

5. What product categories are on JomlahBazar?

Currently, we have groceries, perfumes, beauty and makeup, and personal care. We are currently looking into expanding our product categories to cater to all your product needs.

6. Are the products listed on JomlahBazar genuine/authentic?

As part of our Terms and Conditions, we ensure that Sellers have the proper authorization to sell their products and that they are genuine and of high quality.

7. What are my responsibilities as a Buyer?

To know your responsibilities as a Buyer, please read the Terms and Conditions.

8. Why should I create an account?

To make use of JomlahBazar's platforms and its features, creating an account would be necessary. It is the only way you can start buying within our Platforms.

Managing Your Account

1. I have not received my email verification.

Make sure to check your spam folder just in case. If you still cannot activate or verify your account, you can email us at info@jomlahbazar.com or contact our Customer Care through one of our provided contact numbers or live chat.

2. How can I change my account details?

3. How can I change my email preferences?

4. How can I access my purchase history?

Your purchase history can be accessed by logging onto your account and clicking "Orders". This page will give you a record of all your current, previous, and cancelled orders.

5. What do I do if my account has been hacked?

If your account has been compromised, contact us via email at info@jomlahbazar.com or call our Customer Care through one of our provided contact numbers or live chat.

6. How do I report any issues or Intellectual Property infringement?

If you have any issues or matters relating to intellectual property infringement, contact us via email at legal@jomlahbazar.com. or call our Customer Care through one of our provided contact numbers or live chat.

7. How is my information protected?

To know more about how we handle your data and ensure its privacy and protection, read our Privacy Policy. .

8. I want to delete my account.

If you want to deactivate your account, you will have to send an email to info@jomlahbazar.com or call Customer Care through one of our provided contact details or our live chat.
Note that once you deactivate your account, you will lose access to the following:

Your JomlahBazar account, including all your posts, comments, communications within our website, and your account history (i.e., purchase history).
Returns or refunds.
Any remaining vouchers, gift cards, or credit balance.

If you want to use JomlahBazar's services again, you will have to create a new account.

Verification

1. What is a Verification Badge?

A Verification Badge signifies that a seller has submitted the following documents to prove that they are a valid operating company:

Valid trade license
Bank details and statements
VAT registration certificate

Ordering on JomlahBazar

1. How can I place an order?

To place an order, choose any products you are interested in purchasing and select add to cart. Once you have finished browsing for products, go to your cart, which can be accessed by clicking the upper right cart button.
This will redirect you to your cart, from where you will be given the different payment and shipping and delivery methods. After you have completed the order, you should receive a confirmation email once the Seller has accepted your order.

2. How do I pay for my order?

You can choose to either pay through JomlahBazar or directly to the Seller. For payments through JomlahBazar, additional charges may apply depending on the payment method you select.
• Paying through JomlahBazar *
- Credit/Debit Card (only available for UAE and GCC cards)
- Bank Transfer (bank transfer receipt must be uploaded on JomlahBazar)
- Cash-on-Delivery (COD) (only available in the UAE)
- Cash-on-Pickup (COP) (only available in the UAE and will depend on seller)
- JB Wallet
• Paying Seller directly:
- Will depend on the Buyer and Seller's agreement

3. How do I upload the bank transfer receipt?

You can upload the bank transfer receipt by going to the specific order through your account. Once you have placed the order, you will have twenty-four (24) hours to upload the receipt. If you fail to upload the receipt on time, your order will be cancelled.
If you upload the wrong bank receipt, we will reject the bank receipt uploaded and specify the reason and you will have another chance to upload the correct document within eight (8) hours. If you fail to upload the correct bank receipt after several attempts, we will cancel your order.

4. From whom will I receive my invoice?

All tax invoices are provided by the respective sellers and upon the buyer’s request.

5. When do I receive my order confirmation email?

You will receive the confirmation email for your order once the Seller accepts your order.

6. Seller modified my order.

If a Seller modifies your order, you should receive an email giving you a choice to accept or reject your order's modification.
If you accept, the order shall be confirmed, and the Seller will receive a confirmation email. If you reject your order's modification, the order will be cancelled, and you will be refunded if necessary.

7. Can I make changes to my order?

Yes, provided you have not completed the payment process yet. However, once you complete the payment process, the order cannot be changed or amended.

8. Can I cancel my order?

Yes. However, you will not be able to cancel your order if it has already been shipped. If this is the case, you will have to request a return and refund instead, which you can raise through your account or by contacting our Customer Care through our provided contact details.

9. How will my orders be delivered?

If both buyers and sellers are located inside the UAE, sellers may choose to deliver their own products or make use of JomlahBazar’s Delivery Services. If either the buyer or seller is located outside of the UAE, all deliveries will depend on the agreement between the buyer and the seller.
To know more about shipping and delivery, please click here.

10. Does JomlahBazar deliver outside UAE?

Currently, JomlahBazar's Delivery Service is only available within the UAE. If either the buyer or seller is located outside of the UAE, all deliveries will depend on the agreement between the buyer and the seller.
However, JomlahBazar is working on improving our services. Thus, we are looking into expanding and reaching out to more international customers.

11. How can I track my order?

For JomlahBazar deliveries, you can track your shipment using the Tracking Number provided once your order has been confirmed and entering it on our Third-Party Shipping Provider's website (https://emiratespost.ae/Portal/Home?locale=en-us).
For deliveries handled specifically by sellers, if you want to track your delivery, you can contact the Seller directly, who may either provide you with a tracking number and the specific courier company or provide you with updates.

12. My tracking information is not available.

If your tracking information is not available, the Seller chose to handle the delivery themselves. It is advised that you contact the Seller directly, who may either provide you with a tracking number and the specific courier company or provide you with updates.

13. How long does it take to have my order delivered?

14. There are delays with my delivery.

If there are any delays with JomlahBazar deliveries, you can contact us through our provided contact details or contact our Third-Party Shipping Provider directly (https://emiratespost.ae/Portal/Info?locale=en-us&pageid=117).
As for deliveries handled by the Seller, you can directly contact the Seller whose contact details are provided on our platforms.

15. My order got cancelled. Why?

Packages may sometimes be returned to us for the following reasons:

Wrong or incomplete address: if the address is not accurate or updated.
Failed delivery attempts: if you could not accept the delivery for all attempts.
Refused by recipient: if you reject the package.
Damaged in transit: if the package/address label was damaged while it was out for shipping.

16. I keep receiving notifications about my order being incomplete.

For COD and COP orders, sellers are required to update JomlahBazar once payment has been received and delivery was successful. If you receive notifications about your order being incomplete, it is likely that the seller may have not updated JomlahBazar yet.
If you have any more questions regarding this matter, you can contact us via email at info@jomlahbazar.com or by calling our Customer Care through one of our provided contact details or live chat.

17. How can I order a previous purchase again?

If you want to purchase a previous order again, you can go on your account and select "Orders." In this section, you will have access to your purchase history, and you can select "Buy Again" for the specific order.

Returns and Refunds

1. Can I return my purchase?

Yes, you can. Products can be returned within seven (7) days from when you received the order, provided they satisfy the eligibility requirements within our Return and Refund Policy, and the Seller approves. To know more, please visit our Return and Refund Policy..
NOTE: JomlahBazar's Return and Refund Policy only applies if both the buyer and seller are located inside the UAE. Return and refunds will be subject to the buyer and seller's contractual terms and agreement if either the buyer or seller is located outside the UAE.

2. How can I initiate a return?

Returns can be initiated by initiating a request through your account or contacting Customer Care through one of our provided contact details or live chat. Once the return is received, refunds will be processed within seven to fourteen (7 - 14) business days.

3. What can I return?

As per JomlahBazar's Return and Refund Policy, you can only return your purchase if the item:

is new and unused;
is in their original untouched packaging;
includes all tag or factory seals (if any);
has not been resized, damaged, or altered by the Buyer;
is returned with all original documentation (if any) (e.g., certificate of authenticity); and
does not belong to the listed non-refundable products and categories within our Return and Refund Policy.

4. How will I be refunded?

If your purchase is damaged, defective, or if you received the wrong product or a product different to its description or image, JomlahBazar will offer a refund of the total product amount, excluding shipping. If you have cancelled your order before shipping, you will be refunded immediately.
Once the return is received, refunds will be processed within seven to fourteen (7 – 14) business days and will be put into your JB wallet as credit. If you want the refund to be processed back to your credit/debit card or account, you can contact JomlahBazar's Customer Care to initiate a request.

5. Does JomlahBazar provide repairs and replacements?

COVID-19

1. Is JomlahBazar accepting orders?

Yes. We ensure that deliveries are conducted in the safest manner by maintaining social distancing.

2. Is JomlahBazar enforcing any protocols relating to COVID-19?

We assure you that all our affiliates follow the necessary protocols, regulations, and guidelines when shipping, delivering, or dealing with your packages since we prioritize the health and safety of our customers and our affiliates. We thank you for your coordination!

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Help and Support

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