Help and Support

If you have any inquiries, you can contact us via email at info@jomlahbazar.com or by calling our Customer Care through one of our provided contact details or live chat.
If your inquiry is legal-related, you can contact us via email at legal@jomlahbazar.com

JomlahBazar is an E-Marketplace platform for wholesale Sellers and Buyers. It is a platform where regional and global brands and companies connect to the right consumers.

Our services to you include providing:
(a) a Platform where You can buy wholesale products;
(b) an Account where You can display and modify Your personal or company information; and
(c) Payment gateway and shipping and delivery services as provided by Our Third-Party Service Providers.

Steps:
1. Register an account as a Seller by emailing us at sales@jomlahbazar.com. As part of our onboarding process, the following documents will be required from you:
(a) Trade license;
(b) any document proving the purchase of products, such as invoices, distribution authorization letter, permit or certificate from the manufacturer;
(c) Emirates ID or Passport Copy of Owner, manager, or individual registering on your company's behalf;
(d) VAT registration certificate; and
(e) bank details in a signed and stamped company letterhead such as:

• Company's legal name;
• Bank account number;
• IBAN;
• Swift code; and
• Bank branch.

2. Once you have submitted the necessary documents, you must upload your price listings, product images, descriptions, and any other necessary information in relation to your company and products.

To make use of JomlahBazar’s platforms and its features, creating an account would be necessary. It is the only way you can start selling within our Platforms.

Currently, we have groceries, perfumes, beauty and makeup, and personal care. We are certainly looking into expanding our product categories to cater to all your product needs.

To know your responsibilities as a Seller, please read the Terms and Conditions or your Seller’s Agreement.

If you want to change your account details, such as your username, email address, contact number, or password, you can log onto your account and select "Personal Account," where you can edit your details.

If you want to receive any promotional emails or notifications from JomlahBazar, you can log onto your account, go to the "Personal Account" section, and to the email alerts and messages section.
If you do not want to receive any promotional emails or notifications from us, you can click the "unsubscribe" button located under our emails or manually turn off JomlahBazar notifications in your account or phone settings.

If your account has been compromised, contact us via e-mail at info@jomlahbazar.com or call our Customer Care through one of our provided contact numbers or live chat.

If you have any issues or matters relating to intellectual property infringement, contact us via e-mail at legal@jomlahbazar.com or call our Customer Care through one of our provided contact numbers or live chat.

To know more about how we handle your data and ensure its privacy and protection, read our Privacy Policy.

If you want to deactivate your account, you will have to send an email to legal@jomlahbazar.com with a thirty (30) day notice before your account is deactivated.
Note that once you deactivate your account, you will lose access to the following:
• Your JomlahBazar account, including all your posts, comments, communications within our website, and your account history (i.e. order history).
If you want to use JomlahBazar's services again, you will have to create a new account.

A Verification Badge signifies that a Seller has submitted the following documents to prove that they are a valid operating company:

• Valid trade license
• Bank details and statements
• VAT registration certificate

For adding or listing products, sellers may do it in three ways:
a. Adding products from scratch
Go to “Add Product” and manually fill out the fields needed per product.
b. Choosing products from the JomlahBazar listed products
Sellers may select products from the existing list of products on the website. In this way, other product details are already populated, and sellers only have to add the quantity and price in the inventory that they have.
c. Bulk Upload
Go to “Bulk Upload” and follow the instructions. Download the excel template, fill it out and send to info@pomechain.com.

You will be notified via email for every order that your store received. You can also check your “My Orders” tab. Once you receive an order, you may either accept, reject, or modify the order.
If you accept an order, both the seller and the buyer will receive a confirmation email for the order. If you reject an order, the order will be cancelled, and the buyer will be refunded if necessary.
If you modify the order, the buyer will receive an email giving them a choice to accept or reject the modification. If the buyer accepts the modification, both the buyer and the seller shall receive a confirmation email. If the buyer rejects the modification, the order will be cancelled, and the buyer will be refunded if necessary.

As per the Seller’s Agreement, JomlahBazar’s settlement period is twenty-two (22) days.

In the email notification of the order made by one of your buyers that you will receive, you must confirm if the stock is ready and if you are ready to ship. The shipping options are either:
1.) You deliver the package yourself; or
2.) You schedule for pick-up (JomlahBazar’s Delivery Service) *
You may either handle the delivery yourself or have our partner shipping company pick up the package from your registered pick-up location and deliver the same to the buyer.
* NOTE: If both buyers and sellers are located inside the UAE, sellers may choose to handle the delivery themselves or use JomlahBazar’s Delivery Service. If either the buyer or seller is located outside of the UAE, all deliveries will depend on the agreement between the buyer and the seller.
For more information on our shipping and delivery, please read the Seller’s Guide to Shipping and Delivery.

Yes. As per your Seller’s Agreement, sellers must provide tax invoices to buyers upon request.

If the seller handles his own delivery, all sellers are responsible of updating JomlahBazar through our system whether the package has already been delivered.
Additionally, for Cash-on-Delivery (COD) orders, sellers must also remit buyers’ payments of JomlahBazar fees to us which we will claim upon invoicing our commission from the seller.
NOTE: If seller fails to update JomlahBazar with COD and COP orders, both buyer and seller will be notified.

For JomlahBazar deliveries, you can track your shipment using the Tracking Number provided once your order has been confirmed and entering it on our Third-Party Shipping Provider's website (https://emiratespost.ae/Portal/Home?locale=en-us).

For JomlahBazar deliveries, the estimated delivery time for your package will be one to three (1 – 3) days. For deliveries handled specifically by Sellers, estimated delivery time cannot be guaranteed as it will depend on the Seller, and their performance can vary.

Currently, JomlahBazar's Delivery Service is only available within the UAE. International shipping and delivery will solely depend on the buyer and seller's agreement.

For JomlahBazar deliveries, the estimated delivery time for your package will be one to three (1 – 3) days. For deliveries handled specifically by sellers, estimated delivery time cannot be guaranteed as it will depend on the seller, and their performance can vary.

If there are any delays with JomlahBazar deliveries, you can contact us through our provided contact details or contact our Third-Party Shipping Provider directly (https://emiratespost.ae/Portal/Info?locale=en-us&pageid=117).

Packages may sometimes be returned to us for the following reasons:

• Wrong or incomplete address: if the address is not accurate or updated.
• Failed delivery attempts: if you could not accept the delivery for all attempts.
• Refused by recipient: if you reject the package.

Yes. Products can be returned within seven (7) days from when you received the order, provided they satisfy the eligibility requirements within our Return and Refund Policy, and the Seller approves. To know more, please visit our Return and Refund Policy and the Seller’s Guide to Returns and Refunds, Repairs, and Cancellations.
NOTE: JomlahBazar's Return and Refund Policy only applies if both the buyer and seller are located inside the UAE. Return and refunds will be subject to the buyer and seller's contractual terms and agreement if either the buyer or the seller is located outside the UAE.

Returns can be initiated by initiating a request through the buyer’s account, or contacting Customer Care through one of our provided contact details or live chat. Once the return is received, refunds will be processed within seven to fourteen (7 - 14) business days.

As per JomlahBazar's Return and Refund Policy, Buyers can only return their purchase if the item:

• is new and unused;
• is in their original untouched packaging;
• includes all tag or factory seals (if any);
• has not been resized, damaged, or altered by the Buyer;
• is returned with all original documentation (if any) (e.g., certificate of authenticity); and
• does not belong to the listed non-refundable products and categories within our Return and Refund Policy.

If a purchase is damaged, defective, or if the Buyer received the wrong product or a product different to its description or image, JomlahBazar will offer a refund of the total product amount, excluding shipping. If Buyer cancelled their order before shipping, they will be refunded immediately.
Once the return is received, refunds will be processed within seven to fourteen (7 - 14) business days.
NOTE: Refunds will be automatically processed and will be put into the buyer’s JB Wallet as credit.

Buyers can also request for repairs and replacements through their Account or by contacting our Customer Care. Note that repairs and replacements may depend on the product category and the availability of a warranty.

Yes. We ensure you that deliveries are conducted in the safest manner by maintaining social distancing.

We assure you that all our affiliates follow the necessary protocols, regulations, and guidelines when shipping, delivering, or dealing with your packages since we highly prioritize the health and safety of our customers and our affiliates. We thank you for your coordination!